Chipotle用AI来招聘了？想找工作，与招聘机器人Ava Cado聊聊吧！

Chipotle快餐连锁店正在与技术平台Paradox（tech platform Paradox）合作推出一款人工智能招聘机器人，招聘时间望能有效缩短75%。

Paradox AI是一个对话式人工智能平台，主要致力于优化和自动化人才招聘流程。由Paradox公司开发，其知名AI助手"Olivia"提供多种工具，用于自动化候选人沟通、面试安排、入职等人力资源功能。Paradox AI的设计旨在简化重复性任务，缩短招聘周期，提升候选人体验，使招聘团队能够将精力集中在战略决策上，而不是繁琐的行政事务上。

该平台的特点在于其以人为本的自动化，通过模拟人性化互动，帮助招聘流程更加高效和具有吸引力。

拥有3,500多家分店的福来鸡希望在北美达到7,000家分店的规模，这意味着未来将有大量的招聘工作。| 图片由福来鸡提供

秋季是福来鸡一年中第二大的招聘期，这家快餐连锁店正在引入新的人工智能来帮忙。

这家总部位于加州纽波特海滩的连锁快餐店在周二表示，它正在与科技公司Paradox合作，以提高招聘效率，将招聘员工所需的时间减少75%。

被福来鸡称为“Ava Cado”的Paradox平台使用对话式人工智能收集应聘者的基本信息并安排面试。它还能向被经理选中的应聘者发送录用通知。

福来鸡表示，这举措为总经理们腾出了时间，让他们可以专注于日常运营。该招聘系统还降低了招聘广告成本，有助于为难以填补的职位寻找候选人。

该公司表示，平台还改善了候选人的体验。Ava Cado支持多种语言，可以用英语、西班牙语、法语和德语进行交流。

Paradox平台正逐步在这家拥有3,500多家连锁店的系统中使用，目标是在本月完成。福来鸡正力争在北美开设7000家分店，这意味着有大量的招聘工作要做。

福来鸡的首席资源官Ilene Eskenazi在一份声明中说：“Paradox的运作就像我们为所有餐厅增聘了行政人员，为经理们腾出了更多时间支持团队成员并提供卓越的招聘体验。”我们很高兴看到短期内就能看到提升。

长期以来，聊天机器人一直被视为一种潜在的人力资源工具，能让公司快速与求职者建立联系。一些支持者认为，机器人可以无歧视地评估求职者，因为机器人没有人类的一些无意识偏见。

但也有人警告说，雇主需要确保他们在招聘中使用人工智能时不会无意中设置障碍，尤其是对残疾工人。美国劳工部上个月发布了一份“人工智能与包容性招聘框架”，其中就包括在招聘中部署人工智能技术的指导方针和最佳实践。

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Reference:

Want a job at Chipotle? Talk to Ava Cado, the hiring bot

Hoping to cut hiring time by as much as 75%, the fast-casual chain is rolling out an AI-fueled hiring bot in partnership with tech platform Paradox.

By Lisa Jennings on Oct. 22, 2024

The more than 3,500-unit Chipotle hopes to reach 7,000-units across North America, which means there will be a lot of hiring ahead. | Photo courtesy of Chipotle

Fall is Chipotle’s second-largest hiring period of the year, and the fast-casual chain is bringing in new artificial intelligence to help.

The Newport Beach, California-based chain said Tuesday it is partnering with tech firm Paradox to make hiring more efficient, reducing the amount of time it takes to hire a worker by as much as 75%.

The Paradox platform, which Chipotle has dubbed “Ava Cado,” uses conversational AI to collect basic information from candidates and schedule interviews. It can also send offers to those who are selected by managers.

That frees up time for general managers so they can focus on day-to-day operations, Chipotle said.

The recruiting system also reduces job advertising costs, helps find candidates for hard-to-fill roles, and the company said it also improves the candidate experience.

Ava Cado—which should not be confused with Chipotle’s AI-fueled avocado-peeling equipment known as Autocado—is also multi-lingual, and can communicate in English, Spanish, French and German.

The Paradox platform is being phased in across the more than 3,500-unit chain’s system, with the goal of completion this month.

Chipotle is gunning to reach 7,000 locations in North America, which means there is a lot of hiring to do.

“Paradox operates as if we’ve hired additional administrative support for all our restaurants, freeing up more time for managers to support team members and provide an exceptional guest experience,” said Ilene Eskenazi, Chipotle’s chief resources officer, in a statement. “We’re excited about the early improvements we’re seeing.”

Chatbots have long been seen as a potential tool for human resources, giving companies the ability to connect with job applicants quickly. Some proponents contend the bots can assess candidates without discrimination because the technology lacks some of the unconscious biases that humans have.

Others, however, warn that employers need to ensure their use of artificial intelligence in hiring does not include unintentional barriers, especially for disabled workers. The U.S. Department of Labor last month issued a “AI & Inclusive Hiring Framework” with guidelines and best practices for deploying the technology for hiring.

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